If you have submitted a complaint to your PCO car hire company and there is no action taken by the authorities.
You can use other options to take it further. This article will explain how to escalate your complaint step by step.
Complain to PCO car Hire Company
The first step you should take is to submit a complaint to your PCO car hire company. PCO car hire Complain can be done in both ways verbally or non-verbally i.e., in written form but please make sure that you keep a clear record of your complaint.
Now, wait for like 14 days in which the PCO car hire will address your complaint and rectify the situation.
If your complaint has not been resolved, you can then go to TFL with codes of conduct for members and aim to resolve disputes with customers.
Car Hire over Booked
PCO Car hires get overbooked, so if you arrive at your destination and find out that your PCO car hire company has overbooked or you no longer have a car, then here are a few things that you can try.
You can also hold the company in breach of contract if an alternative car is not available, and you’re left stranded, and you are not happy to wait for a replacement.
You’re allowed to claim back what you’ve already paid to the hiring company.
You also have the permit to hire an identical car elsewhere and claim back any additional costs.
Unexpected car hire charges
If incidental charges are taken from your account, ask the company for an explanation and supporting documentation from the company to know what the reason behind this is.
A clear outline should be provided of why the charges have been taken and prove that the company’s expenses are an actual cost incurred.
If the company is unable to justify the charges, tell it the money is taken ‘under protest.’
Make sure you provide much evidence to why you think the money has been unfairly taken.
Most of the renowned PCO Car Hire companies respond to your complaints as soon as possible because they do not want to spoil their reputation. If your complaint is not resolved then you can contact TFL (Transport for London).
If you are unhappy with their services or policies, they will try to resolve it. If you’re not satisfied with the response, you can tell them and they will ask a team manager to review it.
If you’re still unhappy with the outcome, you can contact London Travel Watch or the Local Government Ombudsman (LGO) to consider your complaint.
This valuable information is provided by PCO car hire company Meer United.